Refund Policy
Last Updated: June 20, 2026
At Blacksite Performance, we want every order and customer interaction to be handled clearly, professionally, and fairly. This Refund Policy explains how refund, cancellation, replacement, and order-issue requests are handled for purchases made directly through BlacksitePerformance.com.
By placing an order through Blacksite Performance, you acknowledge and agree to this Refund Policy. This policy applies only to purchases made directly through our website unless a product page, written offer, or applicable law states otherwise.
Important: Please review product descriptions, order details, shipping information, applicable warnings, and all checkout details carefully before completing a purchase. Some products, digital resources, subscriptions, and research-related materials may be final sale once delivered, accessed, opened, or shipped.
- Scope of This Policy
- Refund Eligibility
- Final Sale and Non-Returnable Items
- Damaged, Incorrect, or Missing Items
- Order Cancellations
- Digital Products and Downloads
- Subscriptions and Recurring Services
- Shipping Delays, Carrier Issues, and Delivery Problems
- How to Request a Refund or Resolution
- Refund Timing and Method
- Chargebacks and Payment Disputes
- Third-Party and Affiliate Purchases
- Changes to This Policy
- Contact Us
1. Scope of This Policy
This Refund Policy applies to eligible purchases made directly through Blacksite Performance. It does not apply to purchases made through third-party merchants, affiliate partners, marketplaces, retailers, payment platforms, or other external websites.
Products or services offered through third parties are governed by the return, cancellation, refund, shipping, and customer-service policies of the applicable third-party seller.
2. Refund Eligibility
Refunds are evaluated on a case-by-case basis and may be available when an order qualifies under this policy, including for confirmed damaged, incorrect, incomplete, or otherwise materially defective items.
To be considered for a refund, replacement, store credit, or other resolution, you must contact us within 14 calendar days of confirmed delivery or, for digital products, within 14 calendar days of purchase unless a different period is clearly stated on the applicable product page.
| Situation | Possible Resolution | What We May Need From You |
|---|---|---|
| Incorrect item received | Replacement, store credit, return authorization, or refund where appropriate. | Order number, photos of the item and packaging, and a description of the issue. |
| Item arrives damaged | Replacement, store credit, carrier claim support, or refund where appropriate. | Clear photos of the item, shipping box, protective packaging, and shipping label. |
| Missing item from an order | Shipment review, replacement, partial refund, or other reasonable resolution. | Order number, package photos, packing materials, and any delivery details available. |
| Eligible cancellation before fulfillment | Full or partial refund when the order has not yet entered processing, fulfillment, or shipment. | Order number and cancellation request sent as soon as possible. |
| Change of mind after shipment | Generally not eligible unless required by law or expressly approved in writing. | Order details and confirmation that the item remains unopened, unused, and eligible for return. |
3. Final Sale and Non-Returnable Items
Unless required by applicable law or otherwise approved by Blacksite Performance in writing, the following items are generally final sale and may not be returned or refunded after shipment, delivery, access, opening, activation, use, or consumption:
- Digital products, downloadable resources, calculators, templates, guides, ebooks, files, or other instantly accessible content.
- Subscription access, membership access, coaching tools, premium resources, or other services once access has been provided.
- Opened, used, altered, damaged, contaminated, or tampered-with products.
- Products with broken seals, opened packaging, missing components, or compromised condition.
- Items designated as final sale, clearance, limited release, promotional, discounted, custom, or non-returnable at the time of purchase.
- Research-related materials, laboratory-related items, sterile items, consumable items, or products that cannot be safely resold or accepted back into inventory.
Nothing in this section limits any rights you may have under applicable law.
4. Damaged, Incorrect, or Missing Items
If your order arrives damaged, incomplete, incorrect, or materially different from what you ordered, contact Blacksite Performance within 7 calendar days of delivery.
Please retain all original packaging, shipping materials, labels, inserts, and affected items until the issue has been reviewed. Do not discard the shipping box or packaging before taking clear photos, as that information may be needed to evaluate the request or support a carrier claim.
After review, we may offer a replacement, reshipment, return authorization, store credit, partial refund, or full refund depending on the circumstances.
Do not ship an item back without written authorization. Unauthorized returns may be refused, delayed, or ineligible for a refund because we may be unable to identify the shipment, verify condition, or safely accept the item.
5. Order Cancellations
We process orders as quickly as possible. If you need to cancel an order, contact us immediately with your order number and request details.
Cancellation requests are not guaranteed. Once an order has entered processing, fulfillment, packaging, shipment preparation, or carrier handoff, we may be unable to cancel it.
If a cancellation is approved before fulfillment begins, we will generally issue a refund to the original payment method. If a cancellation cannot be completed, the order will remain subject to this Refund Policy.
6. Digital Products and Downloads
Digital products, downloadable files, educational resources, templates, calculators, guides, ebooks, and other electronically delivered materials are generally non-refundable once access, delivery, download, or use has occurred.
If you experience a technical issue that prevents access to a purchased digital product, contact us and we will make reasonable efforts to help restore access, correct the issue, or provide an appropriate alternative.
7. Subscriptions and Recurring Services
If Blacksite Performance offers a subscription, membership, recurring service, or paid-access program, you may cancel future renewals according to the cancellation instructions provided at checkout, within your account, or in the applicable service terms.
Cancellation generally stops future billing but does not automatically create a refund for charges that have already been processed or for a period of access that has already begun.
Subscription refunds, credits, trial periods, promotional access, and cancellation timing may be governed by the specific terms displayed when you enroll.
8. Shipping Delays, Carrier Issues, and Delivery Problems
Shipping timelines are estimates unless a specific delivery commitment is expressly stated in writing. Carrier delays, weather, holidays, customs processing, address issues, service interruptions, and events outside our reasonable control may affect delivery timing.
Blacksite Performance is not responsible for delays caused by shipping carriers, incorrect addresses submitted by the customer, failed delivery attempts, package theft after confirmed delivery, or events outside our reasonable control.
If a package is marked delivered but cannot be located, contact the carrier first and then contact us with your order number and any claim information. We may assist with available documentation or review, but a replacement or refund is not guaranteed in every delivery-dispute situation.
If an order cannot be fulfilled or shipped as required by applicable law, Blacksite Performance will provide the notices, options, and refunds required by law.
9. How to Request a Refund or Resolution
To request a refund, replacement, cancellation, or order review, email:
Please include:
- Your full name and the email address used for the order.
- Your order number, if available.
- A clear description of the issue and the resolution you are requesting.
- Photos or documentation that support the request, when applicable.
- Any relevant carrier, tracking, delivery, or payment information.
We may request additional information before making a decision. Submitting a request does not guarantee a refund, replacement, or other outcome.
10. Refund Timing and Method
If a refund is approved, it will generally be issued to the original payment method used for the purchase unless another resolution is agreed to in writing.
Refund processing may take several business days after approval. Your bank, card issuer, payment processor, or financial institution may require additional time before the credit appears on your account.
Shipping fees, expedited-processing fees, payment-processing fees, promotional discounts, gift-card amounts, or other non-product charges may be non-refundable unless required by law or unless the issue resulted from an error attributable to Blacksite Performance.
11. Chargebacks and Payment Disputes
If there is a problem with your order, we encourage you to contact Blacksite Performance first so we have an opportunity to review and resolve the issue directly.
Fraudulent, abusive, or premature chargebacks may delay resolution and may result in the suspension of future purchasing access. Nothing in this policy limits your lawful rights to dispute a charge through your financial institution or payment provider.
12. Third-Party and Affiliate Purchases
Blacksite Performance may publish affiliate links, third-party recommendations, or references to outside products, platforms, retailers, tools, and services. Purchases made through those third parties are not purchases from Blacksite Performance unless expressly stated otherwise.
Refunds, returns, exchanges, cancellations, shipping questions, billing disputes, and customer-service issues for third-party purchases must be handled directly with the third-party merchant or provider.
Please review our Affiliate Disclosure for more information about affiliate relationships.
13. Changes to This Policy
Blacksite Performance may update this Refund Policy from time to time to reflect changes in our products, services, operational practices, legal obligations, or customer-support procedures.
Any changes become effective when posted to this page unless a different effective date is stated. The “Last Updated” date at the top of this page reflects the most recent revision.
14. Contact Us
Questions about this Refund Policy, an order, or a refund request may be sent to: